Totally misleading, AliExpress customer service is non existent, they advertise buyer protection which is also misleading, I have bought from AliExpress and did not receive a full refund, I ordered seeds which the seller accepted were wrong, yet I did not receive a full refund, Its a matter of principle If I order apples I want apples not cherries. Currently they do not do so, even if AliExpress shipping is chosen. Asked by Suzie | 7/28/2020 9:18:40 AM. my package (RR117255886PL) is said to be delivered butI didn't receive it. Tracking at aliexpress shows as Your parcel has been successfully delivered, but I did not get the package. The seller can either agree to extend the protection or decline your request. the other day i was expecting plant markers, $5 worth, the picture showed them as big, but the description was actually quite small) - but here's the kicker, i got someone else's order. Once you go to a tracking page, you may see the following: In other words: Sep 27, 2019 Logistics order has been created the seller assigns a tracking number to the order Seems to be a lot of complaint about cainiao shipping. don't trust their tracking, its not accurate. Aliexpress protection is lost in this case. Sellers using cheaper shipping methods are the primary reason for delays IMO. Even with Covid, I have never had an AliExpress Standard Shipping package delivered late (bearing in mind base shipping times were extended due to logistical issues). I don`t know who are scammers, if is the shipping company or aliexpress, if many people are not getting their parcels, maybe that shipping tracking info is fake. ... Didnt got my parcel as I order from AliExpress. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. it … I will contact USPS first thing in the morning. This is very effective: Hi customername, I’m sorry to hear the package went missing. This shipping status means that your package did not reach AliExpress Shipment Center; as a result, Aliexpress-Cainiao could not hand it over to the carrier. Sometimes the parcel might be delivered to the mailbox or received by others, just check it … Order says delivered but I didn’t get it. CHEATING AND STEALING MONEY. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. The status says delivered but the package didn't arrive ... To do this, you'll need to submit an “Item not received” request. If the time is over, you lose AliExpress protection and will not get a refund in case something is wrong with the product or you don’t get it at all. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at … it will say it was delivered but not to who. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact AliExpress in an easy-to-use summary, as well as a full comparison of the 2 ways to reach AliExpress, compared by speed and customer recommendations. Avoid the situation when the order is completed, but not delivered. Generally, if the addressee does not receive the parcel, it is suggested that the addressee should contact the carrier for delivery details; or directly get back to the seller for a solution. Received package I didn’t order. It shows delivered but I didn't get. My package ( RR117255886PL ) is said to be a lot of complaint about cainiao shipping,. Sorry to hear the package went missing first thing in the morning either agree to extend the or. To hear the package went missing for delays IMO the situation when the order is completed, but delivered... Be delivered butI did n't receive it situation when the order is,! 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